Frequently Asked Questions
✂ Are your items handmade?
Most of our pieces are handmade or assembled by hand. Some pieces are customized and modified from different components.
⌛What are order processing time?
Orders are processed within 1-5 Business days (Exclusion the weekends and holidays).
🚚What is your return policy?
We do not offer refunds, however we offer exchanges. If your item arrives damaged, please contact us within 14 days of delivery via the contact us form with clear photos so we can arrange a replacement or exchange.
📝Do you do custom orders?
At this time, we are not accepting custom orders.
📦Do you do offer free shipping?
Yes! We offer free shipping on orders over $150.
If you have more questions, feel free to reach out - we’re always happy to help.
Contact us at:
Info@bykarenashop.com
(800)-928-4230
or
Fill out a contact us form ❤️